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FAQ's

Frequently Asked Questions

If you want to make a reservation click here and send the contact form on the website with your details filled in. Attached to our reply e-mail, we’ll answer to any further questions you may have and if you wish to proceed with reservation, we will send you the bank account details in order to complete the payment. To confirm the reservation, we need to receive the security deposit payment receipt.

On the day you sign the contract (the day of your arrival or the first working after your arrival) you will pay the proportional part of the month in progress.

The rest of monthly payments will always be between 1st and 5th of each month.
You can pay by payment in person or transfer by credit card or cash. The day of your arrival you will have to indicate the method of payment chosen.

If you pay by transfer, the amount of the payments must be exact and the transfer costs must be borne by the applicant. Transfers should contain the name on the account and the name and last name of the tenant. 

The deposit is a guarantee in the event of damage.
This is not a monthly payment, it is a room deposit and will be returned at the end of the your stay. This deposit will not cover any rent for the last month of the contract. When your stay is over, the room will be reviewed to check that everything is in perfect condition and that no damage has not occurred and the full set of keys will be delivered. 

If the cancellation is made at least 60 days before the date of arrival the deposit will be returned with a 200 euros penalty. Cancellations made less than 60 days prior to arrival will result in loss of deposit and contract costs.

Once the payment is made, we will send you, together with the confirmation of the reservation, an automatic e-form that you can fill in your exact arrival details. The day of your arrival we schedule an appointment and meet you directly at the apartment where we also hand you the keys and give you a brief tour of your studio and of the building.

We sign the contract upon the day of your arrival. If you arrive on weekends or outside office hours, we sign the contract the first working day after your arrival. You will also need a photocopy of your passport or ID.

To hold your reservation, you will have to pay rent for the month. In the event that we do not receive the rent payment, the company reserves the right to give your room away

The departure is before 10 am. If you need to leave the apartment after that time and if there is no arrival scheduled immediately after your departure, we can authorize a late check-out so that you don't have to get up early.

Longer stays enjoy a better rate than short stays. If you shorten your stay you will have to pay the difference in the rate, if any. If you give at least two months notice you are entitled to a refund of the security deposit minus the remaining difference from that month and a 200 euros cancellation fee. If there is no notice no two month notice, or in the case of expulsion, the deposit will be automatically be forfeited.

If there has been no damage made, the deposit is refunded by bank transfer to the account you indicate, within a maximum period of 21 days after your departure date.
We will charge €100 room cleaning fee in case the room is not delivered in a presentable and correct state.
If the keys are lost a €50 deposit will be charged. 

If you need help about something do not hesitate to contact us either by calling at +306980708048 or by just emailing us at omegadom@thessalonikistudenthousing.com

If you pay upfront a years rent (12 months) you get a 5% discount, for 6 months you 2%.